What's Included

We won’t say we provide everything you need (see this list for what you’ll want to bring with you), but we have stocked our rental RVs with most of the essentials.

If you find you need something that’s not provided, please ask a member of our team.

Please note that this is a camping experience, and will differ in many ways to an experience you’d have in a traditional hotel room.

Kitchen:

  • 4 sets of dinnerware and utensils (butter knives, steak knives, forks, spoons, plates, bowls, cups, mugs)
  • 2 saucepans of various sizes with lids 
  • 1 strainer
  • 1 grill scraper 
  • 1 spatula
  • 1 set of tongs 
  • 1 chef’s knife 
  • 1 paring knife 
  • 1 wooden spoon
  • 1 BBQ lighter
  • 1 can opener 
  • 1 veggie peeler
  • 1 wine bottle opener/corkscrew
  • 1 baking tray
  • 1 cutting board 
  • 1 toaster 
  • 1 French press
  • 1 full dish soap container 
  • 1 foam dish scrub 
  • 1 dish rack 

Beds:

Queen bed 

For the main, queen-sized bed, we supply everything you need for a comfortable night’s sleep. 

  • 2 pillows
  • 1 fitted sheet
  • 1 flat sheet
  • 1 duvet
  • 1 duvet cover

Bunk beds

If you’ll be making use of our bunk beds, you’ll need to bring your own bedding or sleeping bag. 


Outside:

A BBQ with propane is provided.


Additional Offerings:
– Select kitchenware
– Select bedding

 

We have replacement kitchenware and bedding. Stayover service is not provided but new bedding can be provided upon request for stays longer than 4 days.

What To Bring

We do our best to provide everything you’ll need to enjoy a convenient and comfortable stay with us. But there are things you’ll need to bring from home:

  • Towels for bathing and beach time 
  • Bedding for bunk beds, like sleeping bags and pillows 
  • Games and activities 
  • Camp chairs 
  • Flashlights/lanterns and batteries 

Please review the “what’s provided” list carefully. Though our RV’s kitchens are well-stocked, there may be items you need that aren’t supplied.

Policies

A friendly reminder of these policies, all of which are in place to ensure a safe and comfortable experience for all our campers.

  • No pets of any kind are allowed inside your rental RV or to stay on the RV rental site.
  • No smoking or vaping is allowed inside rental RVs.
  • Maximum occupancy is no more than 2 adults and 2 children.
  • No beach fires on Cox Bay. This is local policy over which we have no control.
  • Music must be turned off at 10:00 PM.
  • Quiet time begins at 11:00 PM. Please respect your fellow campers.
  • On your day of departure it is the guest’s responsibility to ensure that all dishes are cleaned and that the cleanliness of the trailer is left in a respectable state. Failure to leave your rental trailer in a clean state will result in an additional cleaning fee of up to $150.

Instructions For Use

The Fireplace:
Get cozy! You’ll find the buttons for operating the fireplace on the top right. From left to right, the buttons are: 

  • Power – To turn the fireplace on or off
  • Flame – This setting is for when you want ambiance but not heat. Select one of nine brightness levels. You can also change the colour of the flame (yellow to red, red to blue, or blue to white) by holding down the flame button for 3 seconds
  • Heat – Press once for low heat setting (750W) and twice for high heat (1,500W)
  • Temperature – Press this button repeatedly to set the heat between 62 and 82 degrees fahrenheit (16-28 degrees celsius)
  • Timer – To automatically turn off the fireplace after a designated period of time. Press the button to cycle through your options

Hot tip (get it?): if the fireplace won’t turn on, check the switch on the main door, which toggles between fireplace and microwave. Only one of these can be used at a time. The fireplace will only work when the switch is turned to—you guessed it—fireplace

Stereo System:

Please bring your own portable speaker if you’d like to enjoy anything other than the sounds provided by nature.

Wall-Mounted Thermostat:

The thermostat, which you’ll find on the wall to the right of fireplace, controls the furnace. Move the dial from left to right to turn up the heat, or set the digital thermostat using the up and down arrow.

Toilet:

Probably pretty self-explanatory, but in case it isn’t… to flush, press down on the foot pedal. To re-fill the toilet bowl with water after you’ve flushed, depress the foot lever slightly, then release once it’s about half full

Only the RV-friendly toilet paper we supply should be flushed. It is important that you do not flush wet wipes, feminine hygiene products or anything else.

If the toilet happens to get clogged (often due to excess toilet paper), please let our team know and we’d be happy to help.


Stove & Oven: 

We wouldn’t blame you if you never touched these, and cooked every meal outside, but if you do find yourself needing to use the interior oven and stove, here’s how:

Stove

Please turn on the overhead exhaust fan

Always turn the selected burner to low first, then turn the ‘flame’ knob to ignite

Oven

  1. Turn knob to pilot and press down
  2. While keeping the ‘pilot’ knob depressed, turn the ‘flame’ knob to ignite
  3. Wait a couple of seconds for it to ignite before turning the temperature knob to your desired temperature

Please note that the oven has only one rack and the height can’t be adjusted

Troubleshooting

Interior

  • The fireplace runs off electricity. Remember: the wall switch by the door must be turned to “Fireplace” for this to work. For more information about the fireplace, please see section 2.1
  • The hot water runs off propane. RVs have small hot water tanks and can only supply a couple minutes’ worth of constant hot water before it needs to build up again. If the hot water isn’t working, make sure that the hot water switch on the wall next to the main entrance door is ON (red light). If the
    issue remains please notify one of our staff.
  • If too many appliances are running simultaneously, tripping a breaker is common. If any outlets or appliances aren’t working, check the breaker panel beneath the fridge. All switches should be pointed to the right. If any switches are pointed left, flip them to the right. 
  • If any switches are stuck in the middle position, that means they’re tripped. Flip the switch to the left (OFF) position first, before flipping it all the way to the right. If you need any assistance with this please do not hesitate to reach out to our staff.

Exterior 

  • If after trying the steps above, something still isn’t working, check the green pedestal that the RV is plugged into. Underneath the flap, you’ll find a 15AMP breaker (controls the outlet) and a 30AMP breaker (controls the RV plug). Like the breaker inside the RV, all switches should be pointed to the right. If any switches are pointed left, flip them to the right.
  • If any switches are stuck in the middle position, that means they’re tripped. Flip the switch to the left (OFF) position first, before flipping it all the way to the right. If the electrical outlet on the pedestal is being used and has tripped, you’ll need to press the reset button. Push hard enough to reset and a green light should appear in the corner of the outlet.
  • Lastly, city-wide power outages do occur occasionally; if they do, sites will lose power. Your rental RV is equipped with 12V batteries and propane to automatically supply power to the refrigerator, furnace, and lights. Electrical outlets will not work.
  • If you’re having trouble using the awning, slide-out or electrical speakers, this is not a power issue. These features have been disabled.

In Case Of Emergency

Fires 

In case of a grease fire inside the RV:

  • Smother the flame with a lid or pan to cut off oxygen supply 
  • If the stove or oven is on, turn them off immediately 
  • If needed, use the supplied fire extinguisher, which can be found beside the front door
  • DO NOT try to use water to extinguish the flames

In case of a grease fire outside the RV: 

  • “Smother” flame with lid/pan
  • if stove/oven is on, turn off flame/burner
  • If needed, use the supplied fire extinguisher
  • DO NOT try to use water to extinguish flames

Other fires (not caused by grease or oil):

  • Try to extinguish the flames with water
  • If needed, use the supplied fire extinguisher

In case of any fire, contact the Surf Grove team immediately. 

During office hours: 250-725-2750

Outside office hours: 250-266-3503

Tsunami

Our tsunami evacuation plan is aligned with the District Of Tofino’s requirements for safety.

Any information on tsunami preparedness can be found here.

The likelihood of a tsunami during your stay is extremely unlikely, however it is best practice to make yourself aware of the required course of action should this type of emergency occur.

Should a Tsunami Alert take place during your stay, please remain calm, grab only what you need, and proceed to the Tofino Community Centre. Please follow this link to see the Tofino Evacuation Map

The District Of Tofino tests the tsunami siren on the first Friday of the month. If you hear a chime sound coming from the siren at Cox Bay at this time please do not panic.

To see additional resources on Tsunami alerts, preparedness, and general information please visit the National Tsunami Warning Centre.

 

Additional Information

For any requests during office hours please visit our Guest Services team in the front office. Requests can also be made by email to info@surfgrove.com or by phone at 250-725-2750.

For any security issues, maintenance concerns, or noise complaints outside of our normal office hours please call our On-Call Security at 250-266-3503.